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Privacy Policy

Effective Date: July 22, 2026 | Last Updated: July 22, 2026

Introduction

At Continental Manufacturing Chemist, accessible from https://www.continentalmfgchemist.com/, the privacy and security of our visitors is a top priority. This Privacy Policy describes what personal data we collect, why we collect it, how we use and protect it, and what rights and choices you have.

This policy applies to information collected through our website only. It does not cover data collected offline or via third-party services that link to or from our site.

By accessing or using Continental Manufacturing Chemist, you acknowledge that you have read and agree to this Privacy Policy. Questions or requests may be sent to sales@cmchemist.com.

Definitions

  • Personal Data: Any information relating to an identified or identifiable person, including name, email, IP address, and online identifiers.
  • Processing: Any operation on personal data, including collection, storage, use, transfer, and deletion.
  • Data Controller: Continental Manufacturing Chemist, determining the purposes and means of processing personal data on Continental Manufacturing Chemist.
  • You / User: Any individual accessing or using Continental Manufacturing Chemist.

Information We Collect

1. Information You Provide Directly

  • Contact form submissions: name, email address, and message content
  • Account registration: name, email address, username, and encrypted password
  • Billing details (processed securely via third-party processors; full card numbers are never stored on our servers)
  • Email address and preferences for newsletter or mailing list subscriptions
  • Financial information required for transactional or investment-related features

2. Automatically Collected Data

  • IP address, browser type and version, operating system, and device type
  • Pages visited, time and date of visit, duration, and referring URL
  • HTTP request headers and server log data
  • Cookie identifiers, session tokens, and similar tracking data (see Cookies section)
  • Aggregated usage analytics via Google Analytics 4 or similar services

4. Biometric Data

  • Where biometric authentication is available (e.g. fingerprint, Face ID), processing occurs locally on your device. We do not collect or store biometric identifiers on our servers unless explicitly disclosed and separately consented to.

How We Use Your Information

We process personal data for the following purposes:

Purpose Examples Legal Basis (GDPR)
Service Delivery Operating the website; responding to support requests Contract / Legitimate Interests
Analytics & Improvement Understanding usage patterns; improving features Legitimate Interests
Email Marketing Newsletters, updates, and promotional content Consent
Advertising Serving relevant ads; measuring campaign performance Consent / Legitimate Interests
Transaction Processing Processing orders, payments, and refunds Contract
Financial Services Investment features, portfolio management, financial reporting Contract / Legal Obligation
Biometric Authentication Secure account access via fingerprint or facial recognition Explicit Consent
Security & Fraud Prevention Detecting malicious activity; protecting user accounts Legitimate Interests
Legal Compliance Meeting tax, regulatory, and court-ordered obligations Legal Obligation

Cookies and Tracking Technologies

Continental Manufacturing Chemist uses cookies, web beacons, and similar technologies. Cookies are small text files placed on your browser to help us deliver and improve our services. We use the following categories:

Category Purpose Examples Duration
Strictly Necessary Core functionality, security, session management. Cannot be disabled. Session cookies, CSRF tokens, auth tokens Session
Analytics / Performance Anonymised visitor behaviour data; site performance improvement. Google Analytics 4 (_ga, _gid, _gat) Up to 2 years
Marketing / Advertising Relevant ad delivery; conversion tracking; campaign ROI. Google Ads (_gcl_au), Meta Pixel, DoubleClick DART Up to 13 months
Functional / Preference Remembering your settings: language, dark mode, layout. Theme preference, locale cookies Up to 1 year

Managing Cookies: You can control or delete cookies through your browser settings. Opt-out tools: DAA Opt-Out, Your Online Choices (EU), Google Analytics Opt-Out. Disabling strictly necessary cookies may impair website functionality.

Cookie Consent: Where required by law (e.g. GDPR, ePrivacy Directive), you will be presented with a cookie consent banner on your first visit. Your preference is stored and honoured on subsequent visits.

Analytics

We use Google Analytics 4 (GA4) to measure traffic and usage patterns. GA4 uses first-party cookies and does not use third-party cookies for cross-site tracking. Our privacy configuration includes:

  • IP anonymisation enabled; your full IP address is never stored by Google
  • Data retention configured to a maximum of 14 months
  • We have signed a Data Processing Amendment with Google in accordance with GDPR
  • GA4 data is not shared with Google for its own advertising purposes

You may opt out of Google Analytics tracking at any time via the Google Analytics Opt-Out Browser Add-on.

Advertising and Ad Partners

Continental Manufacturing Chemist serves advertisements through third-party ad networks that may use cookies, pixel tags, and device identifiers to display interest-based advertising based on your browsing behaviour across the internet.

Ad partners may include Google AdSense, Google Ad Manager, and others. You can manage personalised ad preferences at Google Ads Settings or opt out industry-wide at aboutads.info (US) or youronlinechoices.com (EU).

Note for US State Privacy Laws: Sharing data with advertising partners for cross-context behavioural advertising may constitute a “sale” or “share” under the CCPA/CPRA and similar state laws. You may opt out by contacting sales@cmchemist.com.

Payments and Financial Transactions

Payments are processed by PCI-DSS Level 1 compliant third-party processors. We do not store, transmit, or access full payment card numbers. Our payment infrastructure includes:

  • SSL/TLS encryption for all payment data in transit
  • Tokenisation of payment methods to avoid storing raw card data on our servers
  • PCI-DSS compliant environments audited by certified security assessors

Transaction records (excluding card details) are retained for up to 7 years for accounting, tax, and legal compliance.

Email Communications and Newsletter

With your explicit consent, we may send newsletters, product updates, or promotional emails. Every commercial email includes a working one-click unsubscribe link in compliance with the CAN-SPAM Act and, where applicable, CASL. You may also unsubscribe by emailing sales@cmchemist.com. Requests are processed within 10 business days. We may retain your address on a suppression list to honour your opt-out preference.

Financial and Investment Information

Financial information you provide is treated as sensitive personal data. It is used solely for the financial service or feature you are accessing and is not shared with third parties except as necessary to deliver that service, comply with legal obligations, or as you have explicitly consented. We apply encryption, access controls, and audit logging to all financial data.

Biometric Information

Where biometric features are available, data is processed in compliance with applicable laws including the Illinois Biometric Information Privacy Act (BIPA) and similar legislation:

  • Collected only with your explicit written consent
  • Not sold, traded, or used to profit from biometric identifiers
  • Destroyed within 3 years or when the collection purpose expires, whichever is earlier
  • Covered by a written, publicly available retention and destruction schedule

Third-Party Services and Integrations

We work with trusted third-party service providers who may access your personal data only to the extent necessary to perform services on our behalf. All processors are bound by Data Processing Agreements (DPAs). Categories include:

  • Hosting and infrastructure: Cloud providers who host our website and databases
  • Analytics: Tools for measuring usage and performance
  • Email delivery: Providers for transactional and marketing emails
  • Payment processing: PCI-compliant payment processors
  • Security and monitoring: Fraud detection and uptime monitoring services

How We Share Your Information

We do not sell your personal information. Data is shared only in these limited circumstances:

  • Service Providers: Trusted processors under contract who help operate our website; they may only process data as instructed by us.
  • Legal Requirements: Where required by law, regulation, subpoena, or court order. We notify you where legally permitted before disclosing.
  • Safety: To protect the rights, property, or safety of Continental Manufacturing Chemist, our users, or the public.
  • Business Transfers: In a merger, acquisition, or asset sale, your data may transfer. You will be notified via a prominent website notice and, where feasible, by email.
  • With Your Consent: For any other purpose with your explicit prior consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal data:

  • HTTPS/TLS 1.2+ encryption for all data in transit
  • Bcrypt or equivalent hashing for stored passwords; plaintext passwords are never stored
  • Role-based access controls limiting data access to authorised personnel
  • Regular security assessments, penetration testing, and vulnerability scanning
  • Real-time monitoring systems for detecting suspicious activity
  • PCI-DSS compliant payment environment

In the event of a personal data breach likely to result in risk to your rights, we will notify affected individuals and relevant supervisory authorities within the legally mandated timeframe (e.g. 72 hours under GDPR).

Data Retention

We retain personal data only as long as necessary to fulfil stated purposes or as required by law:

Data Type Retention Period Reason
Server access logs 90 days Security monitoring and abuse prevention
Analytics data Up to 14 months Trend analysis (auto-deleted by GA4)
Newsletter subscriptions Until unsubscribed + 30 days Suppression list maintenance
Account data Account lifetime + 12 months post-deletion Dispute resolution and backups
Transaction records 7 years Tax and legal compliance
Financial records 7 years Tax, audit, and regulatory compliance
Biometric identifiers Up to 3 years or when purpose expires Legal requirement (BIPA and similar laws)
Contact form submissions 3 years Correspondence records and dispute resolution

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or transfer your personal data. You may exercise these rights by contacting us at sales@cmchemist.com. We will respond within the timeframe required by applicable law. You will never be penalised or discriminated against for exercising your privacy rights.

GDPR – European Union Data Protection Rights

If you are in the EU or EEA, the General Data Protection Regulation (EU) 2016/679 grants you these rights:

  • Right of Access (Art. 15): Request a copy of personal data we hold and how it is processed.
  • Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data without undue delay.
  • Right to Erasure / “Right to be Forgotten” (Art. 17): Request deletion of your data where no longer necessary, consent is withdrawn, or processing is unlawful, subject to legal retention obligations.
  • Right to Restriction of Processing (Art. 18): Request we temporarily halt processing in certain circumstances.
  • Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format (e.g. CSV/JSON) and transfer it to another controller where technically feasible.
  • Right to Object (Art. 21): Object to processing based on legitimate interests or for direct marketing; we will cease unless we demonstrate compelling grounds.
  • Rights re: Automated Decisions (Art. 22): Not be subject to solely automated decisions, including profiling, that produce significant legal or similarly significant effects, without human review.
  • Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time where processing relies on it, without affecting the lawfulness of prior processing.

Legal Bases for Processing: Art. 6(1)(a) Consent; Art. 6(1)(b) Contract; Art. 6(1)(c) Legal obligation; Art. 6(1)(f) Legitimate interests. For special category data, we rely on Art. 9(2)(a) explicit consent or other applicable bases.

International Transfers: Transfers outside the EEA are protected by EU Standard Contractual Clauses (SCCs, Commission Decision 2021/914), adequacy decisions, or other lawful Chapter V GDPR mechanisms.

Data Protection Officer: Where legally required, a DPO has been appointed. Contact: sales@cmchemist.com.

We will respond to GDPR requests within 30 days (extendable by 2 months for complex cases). You may also lodge a complaint with your EU Member State’s supervisory authority (DPA).

CCPA / CPRA – California Consumer Privacy Rights

The California Consumer Privacy Act (CCPA), as amended by the CPRA (effective January 1, 2023), grants California residents:

  • Right to Know: Disclosure of categories and specific pieces of personal information collected, sources, purposes, and third parties with whom data is shared.
  • Right to Delete: Request deletion of personal information, subject to exceptions (completing transactions, security, legal obligations).
  • Right to Correct: Request correction of inaccurate personal information we hold.
  • Right to Opt Out of Sale or Sharing: Opt out of the sale or sharing of personal information for cross-context behavioural advertising. We do not sell personal information. Should this change, we will add a “Do Not Sell or Share My Personal Information” link to our homepage.
  • Right to Limit Sensitive Personal Information: Restrict use of sensitive personal information to necessary purposes only.
  • Right to Non-Discrimination: We will not deny service, charge different prices, or provide lower quality because you exercised a CCPA right.

Personal information collected in the past 12 months: Identifiers (name, email, IP address); Internet or network activity (browsing history, site interactions); Commercial information (if purchases made); Geolocation data (if location features used); Inferences drawn to build user profiles.

Submit CCPA requests to sales@cmchemist.com. We verify identity and respond within 45 days (extendable by 45 days). Authorised agents may submit requests on your behalf with proper documentation.

Other US State Privacy Rights: Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), Oregon (OCPA), and other states with similar privacy laws may exercise equivalent rights by contacting sales@cmchemist.com.

COPPA – Children’s Online Privacy Protection

Continental Manufacturing Chemist is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 (or under 16 in jurisdictions where a higher threshold applies, such as certain EU member states under GDPR Art. 8).

If we discover we have inadvertently collected data from a child under the applicable age threshold without verified parental consent, we will delete it immediately. Parents or guardians who believe their child has submitted data on Continental Manufacturing Chemist should contact us at sales@cmchemist.com. We will investigate and take corrective action within 72 hours of notification.

PCI-DSS – Payment Card Data Security

Any payment card data processed in connection with Continental Manufacturing Chemist is handled in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Our compliance measures include: use of a PCI-DSS Level 1 certified payment processor; no storage, processing, or transmission of raw cardholder data on our own servers; HTTPS/TLS for all payment-related pages; and completion of annual PCI-DSS Self-Assessment Questionnaires (SAQ).

Links to External Websites

Continental Manufacturing Chemist may contain links to third-party websites. Once you leave our site, this Privacy Policy no longer applies. We have no control over and accept no responsibility for external sites’ content, privacy policies, or practices. We recommend reviewing the privacy policy of any third-party site you visit.

Do Not Track (DNT) Signals

Some browsers transmit “Do Not Track” signals to websites. There is currently no universally accepted standard for how websites must respond to DNT signals. At this time, Continental Manufacturing Chemist does not alter its data collection practices in response to DNT browser signals. We will review this position as industry standards evolve.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When material changes are made, we will update the “Last Updated” date at the top and post a prominent notice on our website, and where feasible notify subscribers via email. Your continued use of Continental Manufacturing Chemist after any modification constitutes acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

For questions, data subject requests, or privacy complaints, please contact us:

We aim to respond to all enquiries within 5 business days, and within applicable legal deadlines for formal data subject requests.